Privacy Policy

At OniHolic, we value the trust you place in us when sharing your personal information. We are committed to handling your data carefully, sensibly, and transparently to provide you with the best possible experience in Japanese-inspired artistry.

1. What Information Do We Collect?

To provide and improve our services, we collect information in three ways:

  • Information You Provide: We store details you enter on our website, such as your name, shipping address, and contact information when you make a purchase.
  • Automatic Information: Like most websites, we use "cookies" to understand how you interact with our store, which helps us optimize your browsing experience.
  • Information from Other Sources: We may receive updated delivery details from our carriers to ensure your orders reach you accurately.

2. How We Use Your Information

Your data is used solely to enhance your journey with OniHolic:

  • Order Fulfillment: Processing payments, handling deliveries, and communicating order updates.
  • Personalized Experience: Recommending products that match your style and preferences.
  • Security & Fraud Prevention: Detecting and preventing unauthorized activity to protect both our customers and our brand.
  • Communication: Sending updates about our services or promotional offers that might interest you (you can opt out at any time).

3. Data Sharing & Third-Party Service Providers

We do not sell our customers' personal information to others. We only share data with trusted partners to perform specific functions on our behalf:

  • Service Providers: Companies that handle package delivery (FedEx, UPS, etc.), process payments, and provide marketing assistance. They only have access to the information needed to perform their tasks.
  • Starlight Uptrack: We share Order Tracking Numbers and Courier details with Starlight Uptrack solely to verify shipping status with payment gateways. This service does not use your personal details like name or email.
  • Legal Compliance: We release information only when required by law or to protect the safety and rights of OniHolic and our users.

4. How Secure Is Your Information?

We design our systems with your security as a top priority:

  • Encryption: We use advanced encryption protocols and software to protect your data during transmission.
  • Payment Security: We follow the PCI DSS (Payment Card Industry Data Security Standard) when handling your credit card information.
  • Access Control: We maintain strict physical and electronic safeguards to prevent unauthorized access to our database.

5. Your Choices & Rights

You have full control over your information:

  • You can choose not to provide certain information (though this may limit your ability to use some features).
  • You can opt out of interest-based advertising or promotional emails at any time.
  • You may request proof of identity before we disclose any personal information to you, ensuring your data remains in the right hands.

Contact Us

If you have any questions regarding your privacy or how we use your data, please reach out to our team:

  • Email: support@oniholic.com
  • OniHolic Address: 942 Broadway Ste 314C Boulder, CO 80302 US