A. ORDER & PAYMENTS

a. Self-Service Window: After placing your order, you will receive an emails: an Order Confirmation and a dedicated link allowing you to manually edit or cancel your order within 30 minutes.  Please click the button View or Edit your order  Within 30 minutes, you can:

  • Change Contact Information
  • Edit Shipping Address
  • Update your order (remove or increase quantity)
  • Add more items.

  The change you made in this email will updated immediately. New confirmation email will be sent after changing.

b. Standard Cancellation Policy: Per our official policy, orders may be modified or canceled within 2 hours of placement.

  • Via Email: Contact support@oniholic.com. You must include a timestamped screenshot or proof of your request to ensure priority processing and a faster refund.

c. Beyond the 2-Hour Window: If your request is made after 2 hours, please contact us immediately. While orders typically enter processing after this window, we will make every effort to stop the shipment if it has not yet been handed over to the courier to avoid future inconvenience.

Finality: Once an order has been picked up by the shipping carrier, it can no longer be modified or canceled, and the standard Return & Refund Policy will apply.

Important Notes

  • During peak seasons or holidays, response times may be slightly longer.
  • Once an order has entered production or shipment processing, cancellation may not be possible.
  • In certain cases, additional processing fees may apply for order modifications.

We understand that you may have missed entering your discount code at checkout. Here are the available options to resolve this:

a. Cancel the order to re-apply the code If the order is still within the eligible 2-hour cancellation window, it can be canceled so you may place a new order and apply the discount code correctly.

b. Contact us as soon as possible for manual application Please contact our support team at support@oniholic.com as soon as possible. If you provide us with the correct discount code and your order has not yet been processed for shipping, our team will be happy to manually apply the discount to your order for you.

c. Discount code reimbursement or future use

  • Personalized Coupons: If the discount code was a personalized coupon provided by us before your purchase, we can reimburse you an amount equivalent to that coupon.
  • Promotional Offers: If the code was an after-purchase or promotional offer, it cannot be applied retroactively and will be valid for future purchases only.

If your order was placed and processed successfully, an automated order confirmation email would have been sent to your registered email address.Please check your Spam, Junk, or Promotions folders if you don’t see it in your main inbox.If you are still unable to locate the email after checking all folders, please contact us immediately through one of the following methods:

  • Email: Send a message to support@oniholic.com.

Our team will investigate your order status and you will receive a response via email within 24-48 hours.

At OniHolic, we take the security of your personal and financial information very seriously. Your payment data is protected through the following measures:

  • Encryption and Security Standards: We use industry-standard encryption protocols to ensure that your credit card data and personal information are kept secure during the transaction process.
  • Secure Payment Processing: Your payment information is handled with the highest level of security, and we do not store sensitive credit card details on our local servers.
  • Identity Verification: In some cases, we may ask for proof of identity during the payment process to prevent fraudulent transactions and further protect our customers.

All refunds are issued back to your original form of payment.

Once we process the refund, the amount will typically appear in your account within 2–5 business days, depending on your bank or card provider’s processing time.

If you do not see the refund after this period, please contact your card-issuing bank for further assistance.

Yes! It is commonly misunderstood that a Paypal account is needed to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is Paypal supports any Debit/Credit card stated below that.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payments online. No account is needed.

Once an order has been successfully processed, we are unable to change the credit card or payment information associated with it. If you wish to use a different card, you may cancel your order within the 2-hour grace period and place a new one using your preferred payment method.

B. SHIPPING & DELIVERY

Via the Shipping Confirmation Email

  • Once your order ships, we’ll send you an email with your tracking number and a direct link to track it.

Through the Tracking Page

  • Use our https://www.17track.net/en/tracking page just enter your Tracking Number

We operate with multiple warehouses and fulfillment centers to ensure faster processing and delivery. Because of this, items in the same order may be shipped from different locations.

As a result, orders containing multiple items may arrive in separate packages and at different times.

If you receive one item before the others, please don’t worry, the remaining items are likely still in transit and will arrive shortly.

Our shipping time to the U.S. is 3-10 days.Our shipping time to countries outside the U.S. is 7-15 days.

The order cut-off time will be 05:00 PM.Domestic order handling time is 5 business days (Monday to Friday).

Shipping rates will vary based on the size and weight of the item(s) and the destination.

Yes, we do! While our standard shipping is designed to be efficient, we can provide expedited shipping for an additional fee. If you need your order sooner, please contact us immediately after placing your order (or before purchasing) so we can provide you with a custom shipping quote and priority processing.

Since our distribution locations vary depending on product availability and demand, most of our orders are fulfilled from the United States (main production facility).

During peak seasons or high-demand periods, a small portion of orders may be fulfilled by our trusted ASIA facilities to maintain stock availability and ensure timely processing.

Please note that shipping times may vary slightly depending on the fulfillment location.

Regardless of where your order ships from, all items go through strict quality control before dispatch.

If you need urgent shipping assistance, please contact us at: support@oniholic.com

USPS +1-800-275-8777

SpeedX +1 (800) 658-4192

UniUni +1 800-282-2468

SwiftX +1 909-268-7835

Gofo Express +1 949 688-6032

There are usually 2 common reasons why your package is returned:

Your shipping address is incorrect/insufficient. Please contact the nearest local post to check if it is still being held in there.

  • If the package is no longer available at your local post office, please contact us for assistance. We can help arrange a reshipment at a discounted price or with a small shipping fee.

Notes: We do not take responsibility for lost or returned shipments if the address entered at the time of purchase was inaccurate.

You were not able to collect your package when it was out for delivery.

  • In this case, the package is typically held by the carrier or at the local post office for a limited period. Please contact the carrier directly to arrange a pickup within that timeframe.

If the package is not collected in time, it may be returned and handled by the carrier. In that situation, please contact us, and we will assist you with a reshipment at a discounted price or with a small shipping fee.

If your tracking status shows “Delivered” but you cannot locate the package, please don’t worry. Here are a few steps you can take:

A. Check Around Your Property

  • Packages are sometimes left in less noticeable areas. Please check:
  • Your mailbox, porch, doorstep, or garage
  • Your apartment office or building reception (if applicable)
  • Your PO Box (you may need to visit your local post office to collect it)

B. Ask Neighbors or Household Members

Occasionally, a neighbor or someone in your household may have accepted the delivery on your behalf.

C. Verify Your Shipping Address

Review your order confirmation to ensure the shipping address is correct. An incorrect or incomplete address may result in delivery to the wrong location.Still need assistance?

If you have completed the steps above and still cannot locate your package, please contact us, we’ll be happy to assist you further.

  • Tracking updates may be delayed due to severe weather conditions or shipping carriers experiencing high volumes during peak seasons. In these cases, it may take longer than expected for the carrier to process and scan your package. We recommend waiting a few more business days for the system to update.
  • Carrier Transitions: International tracking often pauses while a package is being handed over between global transit partners and local couriers (like USPS).

What you should do: If your tracking has not updated for more than 7 consecutive business days, or if it has been more than 15 days since your order was placed, please contact us immediately:

  • Email: support@oniholic.com

Once you reach out, we will immediately contact the carrier to investigate the reason for the delay and provide the most optimal solution. We will work hard to resolve this for you as quickly as possible. Rest assured, we are here to help!

There are a few reasons why a package might be sent back to us:

  • Incorrect Address: A common reason is a typo or missing information (like an apartment or suite number) provided during checkout.
  • Processing or Carrier Errors: Occasionally, an issue can occur during the sorting or delivery process by the carrier that prevents the package from reaching you.

What you should do: Please contact us immediately at support@oniholic.com We will investigate the reason with the carrier and provide the most optimal solution for you.

Rest assured, we’ve got you covered! We will do our absolute best to resolve this as quickly as possible.

C. RETURNS & REFUNDS

We stand behind our item 100% and want you to be fully satisfied with your purchase. Here is our straightforward return policy:

  • Return Window: You have 30 days from the date of delivery to request a return or exchange.
  • Eligibility Requirements: The shirt must be in its original condition (unused, and undamaged).It must be returned in its original packaging.
  • Non-Returnable Items: For safety and hygiene reasons, items that show use, or modification cannot be accepted.

How to start a return: If your shirt does not meet your expectations, please contact us immediately:

  • Email: support@oniholic.com (Please include your order number and photos of the item).

Once we receive and inspect your return, we will provide the most optimal solution for you-whether that is a full refund or a replacement. No hassle at all.

Customers are responsible for all return shipping costs to our warehouse for exchanges or returns. Please note that shipping fees are non-refundable. However, if you receive a damaged, defective, or incorrect item, we will arrange a replacement at no extra cost to you.

Once we have processed your refund on our system, it typically takes 2–5 business days for the funds to appear in your account.

Please note that this timeframe depends entirely on your bank or credit card issuer. While we issue the refund immediately, some financial institutions may take a little longer to process and post the transaction.

If you don't see the refund after 5 business days, please contact us at support@oniholic.com. We will investigate the status with our payment provider to ensure everything is on track.Rest assured, we’ve got you covered!

D. PRODUCT ISSUES & WARRANTY

If your item arrives with a defect, damage, or is the wrong model, please contact us immediately. At OniHolic, we make this process as simple as possible:

  • No Return Necessary: For damaged or incorrect items, you do not need to ship the item back.
  • Send a Video: Simply email a short video showing the issue and the pictures of the shipping label you received to support@oniholic.com
  • Optimal Solution: Once we receive your video, we will investigate the reason and provide an immediate solution-either a free replacement or a full refund.

Rest assured, we’ve got you covered! We will do our absolute best to resolve this for you right away.

No, you will not be charged any extra shipping fees.If we find that an item was missing from your order due to a processing error or a split shipment, we will cover 100% of the shipping costs for the replacement or the remaining part of your order.

It can be frustrating when tracking shows "Delivered" but your gear is nowhere to be found. Before panicking, please follow these steps:

  • Check the surroundings: Carriers sometimes place packages in discreet spots (behind bushes, under porches, or with a neighbor) to prevent theft.
  • Wait 24 hours: Occasionally, carriers mark a package as "Delivered" when it is still on the truck and will actually arrive the following business day.
  • Verify the address: Double-check your order confirmation to ensure there were no typos in the shipping address.

What we will do for you: If you still haven't found it after 24 hours, contact us immediately. We will:

  • Investigate the reason
  • Provide an optimal solution

Contact us:

If a carrier confirms that your package is lost, or if it remains stuck with no tracking updates for more than 15 days, please contact us immediately.

We understand how frustrating this can be, and we will handle it as follows:

  • Immediate Investigation: We will contact our logistics partners to investigate the reason for the loss or stall.
  • Optimal Solution: Once confirmed lost, we will provide the most optimal solution for you. No hassle at all.
  • No Extra Cost: You will never be charged for a replacement if the loss was due to carrier or transit issues.

How to reach us:

  • Email: support@oniholic.com

Rest assured, we’ve got you covered! We take full responsibility for ensuring your gear reaches your hands.

As our Sukajan jackets are high-value items produced in limited quantities, we do not offer free size exchanges. However, to ensure you get the perfect fit, we can send you a replacement in a new size for a small fee, and you do not need to return the original item to us. We recommend reviewing our size chart carefully before purchasing to avoid any inconvenience.